Care Centre
At African Cotton, we believe that our success as a company is measured by more than just financial targets. We strive to provide world class customer experience in our business practices and through high quality products that offer solutions to consumer needs.
Our motto, “caring for you with a tender touch” is our founding purpose, where we believe in the power of care. More than just a word, we aim to foster care across our organisation, driving our passion and innovations, the basis for building quality and value across our products and allowing our customers to trust in our brands and what they stand for.
Trust from you, our customers has built what African Cotton is today. Our brands exemplify quality, value, and our organisation; with over several hundred employees across Nairobi, Mombasa and Kampala (Uganda), strive to exceed our customer expectations in all that we do.
Frequently Asked Questions
How do I know a product is yours?
All our products have the African Cotton Industries logo on them. The logo is displayed on the home page for your information
What are our prices?
All our unique products have individual competitive prices. Kindly download our price list at the price list section on this website or call our customer care/ sales desk on 0700-555999 for more details.
Where are we located?
We are located off Mombasa Road, at Mlolongo, 700M behind the weighbridge on Kutch Road. Refer to the Google map at the contact us section for more information
Do we deliver goods outside Nairobi?
Yes we do. For more information on the deliveries, kindly contact our customer care/ sales desk on 0700-555999
How long does it take to deliver goods?
Depending on the location, our lead time is between 12 hours to 48 hours within Nairobi and 24 hours to 48 hours in other regions in the country
What are our modes of payment?
Payment is through direct payment to our bank account or through Mpesa Pay bill option as below.
Mpesa pay bill number – 327400
Bank Deposit
African Cotton Industries Ltd
Standard Chartered Bank
Treasury Square Mombasa
Account no. 0104047520600
Kindly get in touch with our customer care team on care@africancotton.com for more information.
I would like to give feedback or complain about one of your products-What is the procedure?
Customer feedback is one aspects of our business that we regard very highly (whether positive or Negative) as it makes us improve to meet your expectations
To give feedback, kindly share your feedback on;
African Cotton Industries Ltd
Po. Box 18317-00500
Nairobi, Kenya
Tel (+254) 20 6826 177/8
Mob (+254) 700 555 999
Email: care@africancotton.com or info@africancotton.com
Do we offer donations for CSR or Partnership?
Yes, African Cotton has maintained long standing commitment to carry out corporate responsibilities in building the nation and protecting the environment, a core part of the company’s mission statement. Over the years, we have regularly donated sanitary towels, resources and funds to less privileged backgrounds and other needy citizens through numerous schools, educational institutions, charitable and non-governmental organizations across the country.
To find out more, visit the sustainability section on this website
Do we partner with other companies?
Yes we do. We acknowledge that we can achieve more with others and we have continued to partner with like minded organisations across the region over the years in a number of projects.